Refund & Return Policy

StarGoFly.com
8/A-B Purana Paltan Baitul Khair Building (1st Floor) Dhaka,
Bangladesh
01713026376

All air tickets are non refundable in any case unless mentioned otherwise
Date change, cancellation, refunds and other services depend on airline policy, airline fees and agent service charges. Agent is not liable to declare any other information to passenger other than gross price of service taken at the time of booking as these prices can change any minute & depends on final execution time
After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service all together then refund will be given minus service charge of minimum 3000 BDT per person or as mentioned at the time of refund depending on service
Any air ticket may be declared non refundable by agent irrespective of carrier rules
Any refund will take anywhere from 30 days to 90 days of more depending on the service & related country’s carrier / local establishment
All refunds will be given minus any payment gateway fee / service charge
After client payment if any price of service increases or becomes unavailable for booking then client must pay the difference of price. If client decides not to purchase the service all together then refund will be given minus service charge of minimum 3000 BDT per person or as mentioned at the time of refund depending on service
We will not provide a second custom package quotation without advance payment for the tour package which will be non refundable in all situations
It is your responsibility to be at the designated pick up / drop off spot & locate your driver / tour guide. Failure to do so will result in cancellation of the transfer or tour without refunds
If local operator fails to deliver the service you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days
Booked package must be cancelled 31+ days prior to departure date, if done so refund will be given minus 10% service charge. If cancelled after 31 days prior to departure then no refunds will be given in any case
All tour packages are non refundable non changeable. If change is permitted you are required to pay the price difference for new dates.
50% of total payment must be made for bookings the departure date of which is 31+ days later. For bookings less than 31 days early 100% payment is required. Advanced booking money is non refundable in any case of cancellation in all situations after less than 30 days is left of departure date regardless of accommodation or any other party involved.
We are not responsible for any delays by 3rd party airlines, local transport or local tour operators. Any financial loss due to delays are not our responsibility. Any transport will not wait after specific waiting time. Delay due to flights will result in booking becoming a no show with no refunds given. Guest must arrange own transport in this case
Your driver will wait a limited amount of time after your flight lands depending upon local operator waiting time which can be 30 – 60 minutes. If you dont find driver near the arrival area / exit gates then driver will leave with no refunds given. If flight is delayed inform local operator immediately. They may be able to reschedule your pick up. Otherwise pick up will be cancelled with no refunds
Any refunds processing time will de from 30 to 90 days depending on local tour operator policy
If flight is delayed or missed then guest must notify us immediately at the time they realise the flight is delayed or missed. Then we might be able to arrange airport transport but no guarantee. Otherwise airport transfer or land transfers will be counted as no show & no refunds given
All service price will be final at the time of actual booking. Not at the time of payment by client. Client must pay any difference of price that may occur during this period. Any dispute due to price difference after payment can be met with a refund with 10% service charge on total service value deducted with a minimum of BDT 2000+ per person in any service value amount. If client disagrees with any price increase after payment he must notify us in writing with in 1 hour of getting confirmation from us that the service price will increase from the original quotation. If done so we shall arrange for the refund minus the service charge with in 7 working days. All refunds must be collected from our office via cheque. Due to global bookings this is unavoidable
All services are non refundable unless said otherwise in the the original service voucher or quotation
After full payment if client wants to cancel the service with in one hour client will get 100% of visa processing fee & 100% of embassy fee if embassy fee is not paid already, if embassy fee already paid then no refund will be given. No refunds after one hour of payment
If local operator fails to deliver the service you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days
All visa fee and service charge is strictly non refundable no matter what the visa outcome is. For any visa refusal we are not bound to show cause of refusal as it is strictly an embassy decision
Any un utilized service is not transferable in any situation. If you paid & cancelled a service then all fees are non refundable
Any delay more than 5 working days in giving information/documents to us for your service, then service will be cancelled without refund
All refunds
For all visa service: after making payment for visa if you do not finish complete visa process then we will not provide any refund whatsoever
StarGoFly reserves the right to change any policy without prior notice

Refund & Return Policy

All air tickets are non refundable in any case unless mentioned otherwise

Any air ticket may be declared non refundable by agent irrespective of carrier rules

Any refund will take anywhere from 30 days to 90 days of more depending on the service & related country’s carrier / local establishment

All refunds will be given minus any payment gateway fee / service charge

We will not provide a second custom package quotation without advance payment for the tour package which will be non refundable in all situations

It is your responsibility to be at the designated pick up / drop off spot & locate your driver / tour guide. Failure to do so will result in cancellation of the transfer or tour without refunds

If local operator fails to deliver the service you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days

Booked package must be cancelled 31+ days prior to departure date, if done so refund will be given minus 10% service charge. If cancelled after 31 days prior to departure then no refunds will be given in any case

All tour packages are non refundable non changeable. If change is permitted you are required to pay the price difference for new dates.

Any refunds processing time will de from 30 to 90 days depending on local tour operator policy

If flight is delayed or missed then guest must notify us immediately at the time they realise the flight is delayed or missed. Then we might be able to arrange airport transport but no guarantee. Otherwise airport transfer or land transfers will be counted as no show & no refunds given

All services are non refundable unless said otherwise in the the original service voucher or quotation

After full payment if client wants to cancel the service with in one hour client will get 100% of visa processing fee & 100% of embassy fee if embassy fee is not paid already, if embassy fee already paid then no refund will be given. No refunds after one hour of payment

If local operator fails to deliver the service you must file official complaint with written proof. We will investigate the issue & provide refunds if complaint is valid & local operator do not dispute. Dispute & refund processing time may take 30 to 120 days

All visa fee and service charge is strictly non refundable no matter what the visa outcome is. For any visa refusal we are not bound to show cause of refusal as it is strictly an embassy decision

Any un utilized service is not transferable in any situation. If you paid & cancelled a service then all fees are non refundable

Any delay more than 5 working days in giving information/documents to us for your service, then service will be cancelled without refund

All refunds

For all visa service: after making payment for visa if you do not finish complete visa process then we will not provide any refund whatsoever

StarGoFly reserves the right to change any policy without prior notice

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